Bio

Scott joined OA-ITSD in 2015 bringing 20+ years of private sector experience in leadership and IT roles. He currently supervises the Unified Communications Systems team, which is responsible for the State’s complex audio, video, call center and collaboration systems for consolidated agencies. The call centers are one of the most visible areas and play a significant role for Missouri constituents, while internally some of the notable products supported are WebEx, Jabber and the States’ phone and fax systems. One of Scott’s major roles is to drive process improvement change, such as this year’s initiative to move the call centers to a new cloud platform which will offer omni-channel access to constituents as well as major other benefits. Scott has completed the Ohio State Lean Six Sigma training, receiving his green belt in 2020, attended the OpEx Initiative Team Boot Camp, the 2019 Missouri Continuous Improvement Summit, and recently completed the Missouri Way training. He holds degrees in Process Technology and Information Technology as well as received his CCNA certification.