Bio

Erin Coles is a seasoned leader with nearly three decades of experience in the print industry and a proven track record of driving operational excellence within Missouri state government. As a program manager within the Office of Administration, Erin oversees statewide print and mail operations, leads process improvements, and fosters cross-agency collaboration. Her leadership has delivered transformative results, including winning the 2024 Show Me Challenge for streamlining services, expanding in-house capabilities, and implementing innovative solutions. Known for her commitment to delivering excellent customer service every time and developing high-performing teams, Erin combines strategic vision with hands-on expertise to enhance efficiency and deliver exceptional outcomes across diverse projects.