Bio

Jerri started her journey with the Office of Workforce Development four years ago as a Workforce Specialist I at the Columbia Job Center. She worked her way up through the ranks from Supervisor to Specialist IV to Trainer and currently Customer Support Unit Lead. Jerri enjoys serving people, as customer service has always been at least some capacity of her job duties in any position she has ever held. Last year Jerri took part in Missouri’s Task Force for Call Center Transformation and also worked on her department’s Placemat Team. Jerri is currently excited to be working on the Job Centers of the Future Initiative to help move Missouri’s Job Centers forward to best serve and meet our customers where they are.