Cheryl Alonzo

Cheryl Alonzo
Assistant Director of Compliance
Missouri Gaming Commission

Cheryl Alonzo joined the Missouri Gaming Commission staff in 2000 as a compliance auditor. She has held several audit positions at the Commission until her appointment as Assistant Director, Compliance in 2012. Cheryl provides management oversight for the areas of casino tax audit, compliance audit, table games, internal controls, bingo, and fantasy sports contests. Cheryl has both a bachelor’s degree in business and a master’s degree from the University of Missouri – Columbia. She is a Certified Internal Auditor and currently sits on the Institute of Internal Auditors’ Gaming Audit Advisory Board.

Donald A. Arias

Donald A. Arias
Southeast Regional Administrator
Department of Corrections

Donald has worked for the Department of Corrections, Division of Probation and Parole, for over 19 years. He currently hold the position of Regional Administrator for the Southeast Region. In this position, his role is to provide oversight of the operations of all district offices, community supervision centers, and institutional parole offices in the Region. This includes building relations with all relevant criminal justice areas and agencies across the region, collaborating with various resource partners to develop effective program services, contract management, budget management, policy and procedure management/development, resource allocations, providing team member support, and budget administration. During his years of service, he has held the positions of Field Probation and Parole Officer, Field Unit Supervisor, District Administrator, and TCSTL Superintendent. He holds a Bachelor of Arts degree from Saint Mary’s University, Winona Minn. He is a certified Lean Six Sigma Green Belt.

Jessica Bateman

Jessica Bateman
Social Services Administrator, Home and Community Based Services Intake & Person Centered Care Planning
Department of Health and Senior Services

Jessica has been with the Department of Health and Senior Services, Division of Senior and Disability Services since 2014 and is currently the Social Services Administrator for the Home and Community Based Services (HCBS) Intake & Person Centered Care Planning units. She and her team are dedicated to the referral and care plan maintenance components of the HCBS program, which serves Missouri’s Medicaid-eligible senior citizens and adults with disabilities by authorizing services to meet unmet needs, allowing participants’ to remain as independent as possible in the least restrictive environment. Jessica graduated from Lincoln University in 2013 with a Bachelor of Science degree in psychology and started graduate coursework in Community and Agency Counseling.

Amy Berendzen

Amy Berendzen
Communications Director
Office of Missouri Lieutenant Governor

Amy Berendzen serves Missouri’s Lieutenant Governor, Mike Kehoe and staff, as the Communications Director. Marketing and public relations have been her career focus for over 25 years. Amy has directed communications, marketing and public relations for Capital Region Medical Center (a University of Missouri Health Care affiliate) and the Jefferson City School District. Amy believes that PR is more than Public Relations. She also equates PR to Performance + Recognition. As a PR professional, she takes her role as reputation manager, mindful marketer, smart strategist, networking professional and credible communicator to heart. Both professionally, and personally, purpose defines her. Amy’s passions fuel her and pride drives her.

Nick Bestgen

Nick Bestgen
Senior Bank Examiner
Department of Commerce & Insurance

Nick joined the Missouri Division of Finance, a part of the Department of Commerce and Insurance, in 2013. As a commissioned Senior Bank Examiner within the Central Missouri District, he works to ensure the safety and soundness of state chartered banks. Nick works alongside a team of examiners who review compliance with State and Federal laws and regulations, while also assessing the overall financial performance of these institutions. He holds a Bachelor of General Studies degree with a minor in accounting and business from Columbia College, Columbia, Mo.

Jerri Bowles

Jerri Bowles
Customer Support Unit Lead
Department of Higher Education & Workforce Development

Jerri started her journey with the Office of Workforce Development four years ago as a Workforce Specialist I at the Columbia Job Center. She worked her way up through the ranks from Supervisor to Specialist IV to Trainer and currently Customer Support Unit Lead. Jerri enjoys serving people, as customer service has always been at least some capacity of her job duties in any position she has ever held. Last year Jerri took part in Missouri’s Task Force for Call Center Transformation and also worked on her department’s Placemat Team. Jerri is currently excited to be working on the Job Centers of the Future Initiative to help move Missouri’s Job Centers forward to best serve and meet our customers where they are.

Sylvia Bonner

Sylvia Bonner
Assistant Director of Operations, Division of General Services
Office of Administration

As the Division Assistant Director of Operations, Sylvia oversees the division’s business activities and budget and finance to ensure each division’s program financial viability. Her main responsibilities are to analyze data to look at trends and identify risks, evaluate how programs can reduce costs, and maintain the division- and program-specific dashboards in Tableau. She collaborates with programs on various initiatives and assists program leadership with monthly financial business reviews. She has direct oversight of the Fleet Management Program as well as Surplus Property and State Recycling.
Sylvia has been with the agency for eight years, and the State of Missouri for a total of 14 years. In addition to her daily responsibilities, she is also actively involved in the division’s strategic planning efforts, performance management, and process improvement initiatives. Sylvia holds a bachelor’s degree in business administration with emphasis in accounting, human resources and management from Columbia College. She is also part of the Office of Administration’s Operational Excellence Team.

Megan Buchanan

Megan Buchanan
Terrestrial Habitat Science Supervisor
Department of Conservation

As the Terrestrial Habitat Science Supervisor, Megan leads a team of ecologists who support our Department’s wetland, grassland, forest, and woodland habitat management across the state. Megan and her team collaborate with internal and external partners on research projects, monitoring programs, and planning initiatives to ensure our habitat management is driven by priorities and objectives, guided by science and on-the-ground knowledge, inclusive of stakeholder perspectives, and makes efficient use of Department resources. Megan has been with the Department for 5 years having also served on teams to plan and implement our agency’s reorganization. Before coming to Missouri, Megan attended the Universities of Alabama and Minnesota, earning Bachelor’s and Master’s degrees in Geography with a focus on forest ecology and natural resource management.

Shad Burner

Shad Burner
Southeast Regional Manager
Missouri Department of Economic Development

Shad joined DED in March 2019 after serving a variety of roles in the public and private sector, including VP of the Cape Chamber and most recently as VP of Business Development in charge of small market expansion for carGO, a ride-share and food delivery startup. In his role as Southeast Regional Manager he is responsible for building relationships with communities and businesses to help facilitate economic growth. Shad has managed more than a dozen projects representing 1,500+ new jobs and more than $250M in private investment, as well as $10M+ in grant dollars for community infrastructure. Additionally, he has been active in Missouri’s COVID response, including working with Director Dixon to oversee the Phase 1B & 2 Microcell team. Shad is a 2020 graduate of the Delta Leadership Institute.

Michelle Coleman

Michelle Coleman
Managing Attorney
Department of Social Services

As Managing Attorney for the Child Support Section of the Department of Social Services’ (DSS) Administrative Hearings Unit, Michelle is responsible for supervising the 16 member team that handles the establishment, modification and enforcement of all administrative child support hearings in the State of Missouri. She has served in all three branches of state government, first as Office Attorney for Senator J.B. “Jet” Banks, Assistant Legal Counsel to the late Governor Mel Carnahan, and Law Clerk to The Honorable Duane Benton during his tenure on the Supreme Court of Missouri. After serving as an Administrative Hearings Officer in the Administrative Hearings Unit for 11 years, she was promoted to Managing Attorney in 2018. She earned her Lean Six Sigma Green Belt in January 2020 and serves on the DSS Operational Excellence Team. Michelle holds a Bachelor of Arts degree in political science from The University of New Orleans, a Juris Doctorate from St. Louis University School of Law, and a Masters of Law in Dispute Resolution from the University of Missouri-Columbia.

Tanya Douleh, Ph.D.

Tanya Douleh, Ph.D.
Mental Health Contract Monitor, Division of Offender Rehabilitative Services
Department of Corrections

As a Mental Health Contract Monitor with the Department of Corrections, Dr. Douleh provides contractual oversight of mental health services in Missouri’s prisons. She and her teammates are dedicated to ensuring incarcerated individuals across Missouri receive high quality mental health care. Previously Dr. Douleh served as an addictions counselor, psychologist, and Institutional Chief of Mental Health Services within the department, in addition to providing psychological services in a variety of settings in the public sector. She earned a Bachelor of Science degree in psychology from Missouri State University, as well as a Master of Arts degree and Ph.D. in clinical psychology from Western Michigan University, and completed a pre-doctoral internship with Duke University Medical Center.

Virginia Fletcher

Virginia Fletcher
Benefit Program Senior Specialist
Department of Labor & Industrial Relations

Virginia is a Benefit Program Senior Specialist for the Division of Employment Security (DES). She provides technical experience and training for frontline staff. She is a resource for solving complex issues related to unemployment claims. She has been with DES for three years but has been with the State for 11 years. Prior to her start with DES, she was with the Missouri Military Funeral Honors Program for eight years and served in the Army National Guard for 10 years. She has a Bachelor’s of Arts degree in sociology with a minor in psychology.

Andrea Follett

Andrea Follett
Assistant General Counsel
Department of Labor & Industrial Relations

Andrea Follett is an Assistant General Counsel for the Missouri Department of Labor and Industrial Relations (DOLIR). She joined DOLIR in 2016 and previously served as the Department’s Equal Opportunity Officer. Andrea has focused much of her professional career on issues that matter in the workplace. For several years, she provided human resource counsel to Missouri school districts and advised MU law students as they prepared to join the workforce. In her current role, Andrea not only provides legal advice to the Department but also serves as a trainer and mediator. She most enjoys helping State employees create and foster courteous, professional working relationships.

Arthur Goodin

Arthur Goodin
Southeast Regional Office Director
Department of Natural Resources

Arthur Goodin is the Regional Director for the Missouri Department of Natural Resources’ Southeast Regional Office. In that role, he directs the operation of the office’s activities, including the leadership of a staff of 30 environmental scientists, engineers, and administrative professionals as they work to protect environmental quality in 28 counties in southeast Missouri. He joined the Department in 2002 and has worked in water pollution control, safe drinking water, and hazardous materials emergency response prior to becoming Regional Director in early 2019. His current certifications include: Certified Hazardous Materials Manager, wastewater treatment facility operator, drinking water treatment and distribution operator, and Lean Six Sigma Green Belt.

Annie Herman

Annie Herman
Division of Adult Institutions Programs Administrator
Department of Corrections

Annie serves as the Division of Adult Institutions’ Program Administrator. In this position, she provides oversight to the employee relations unit, policy and procedures, library services, religious and spiritual services, offender records and Crisis Intervention Training for the Department of Corrections as well as other special projects as assigned. She began her professional career in 2008 as a Corrections Case Manager, promoted to a Functional Unit Manager in 2012 and then to a Reentry Coordinator in 2017 before promoting to her current position. She earned her bachelor’s degree in political sciences and communications from the University of Kansas.

Shelly Lamb

Shelly Lamb
Director, Adult Education and Literacy, Office of College and Career Readiness
Department of Elementary and Secondary Education

Shelly is the Director of Adult Education and Literacy (AEL) in the Office of College and Career Readiness for the Department of Elementary and Secondary Education (DESE). She works directly with federal and state leaders as well as local AEL programs assisting Missouri adults in expanding their educational opportunities so that they can acquire the basic skills necessary to become more employable, productive and responsible citizens. She is also responsible for overseeing the High School Equivalency (HSE) Program which provides students an opportunity to obtain their HSE credential. Shelly began her career with DESE in 2017 as a supervisor for AEL, then moved to assistant director for HSE, and in August 2020, she was promoted to director of AEL. She holds a Bachelor of Arts degree in business administration and computer information systems from William Woods University.

Tiffany Moore

Tiffany Moore
Staff Development Training Manager
Department of Social Services

As Staff Development and Training Manager, Tiffany develops and ensures implementation of federal, state, and divisional training policies and practices. In this role she creates the Divisional goals and vision while executing quality training curriculum and guidance. She is also responsible for oversight of the Children’s Division’s implementation of the Employee Learning System. Tiffany has been with the Children’s Division for 17 years. Previous roles include frontline alternative care/family centered service worker, On-the-Job Training/ Quality Improvement Specialist and Continuous Quality Improvement/ Council on Accreditation Manager. Tiffany holds a Bachelor of Science degree in social work from Southern Illinois University in Edwardsville.

Melody Reichel

Melody Reichel
Acting Administrator, License Office Bureau
Department of Revenue

Melody Reichel has worked for the Department of Revenue (DOR) for 28 years. As the License Offices Bureau’s acting administrator, she oversees 173 contract license offices, which provide motor vehicle and driver licensing services to Missourians. Melody also serves as the DOR’s process improvement coordinator, tracking the Department’s process improvement projects and tracking and mentoring all the Lean Six Sigma Yellow and Green Belts. For over 10 years, Melody was a trainer for the Department; in this role, she designed, piloted and implemented hard-skills training for all DOR team members. She also assists DOR Leadership with the Department’s dashboards, strategic initiatives and placemat. Melody holds a Lean Six Sigma Black Belt.

Emily Rinehart

Emily Rinehart
Director of the St. Louis Regional Tri-County Office, Division of Developmental Disabilities
Department of Mental Health

Emily is currently the Regional Director for the Division of Developmental Disabilities (DD) for the St. Louis Regional Office. Emily oversees the operations for the DD department for Jefferson County, St. Louis City, and St. Charles County including the direct supervision of 12 employees as well as indirect supervision of approximately 160 employees at the St. Louis Regional Office. Before moving to the Department of Mental Health, Emily worked in the Foster Care system for 10 years helping reunite families and helping children find their forever homes, as well as a role overseeing a youth homelessness program providing emergency and structured placements for homeless youth in the St. Louis area. Emily holds a bachelor’s degree in psychology from Missouri Valley College and a master’s degree in professional counseling from Lindenwood University.

Rebecca Riley

Rebecca Riley
Recruitment & Volunteer Coordinator
Department of Corrections

Rebecca serves as the Recruitment and Volunteer Coordinator for the Missouri Department of Corrections. She is currently responsible for overseeing all recruitment and volunteer activities and supervises recruitment staff state-wide throughout the Department. She has worked for the Department of Corrections for 12 years within several different roles throughout her career. She has also worked in the private sector in a Marketing Manager role to develop a STEM aviation educational program for students across the world to gain hands-on experience in building a two-seat aircraft and also in a Training Coordinator role to develop several certificated training programs for businesses and local government in a community college setting for a 16 counties region. Rebecca holds a Bachelor’s of Science degree in business administration with a double major in management and human resources management and a minor in psychology from Columbia College of Missouri.

Melanie Robinson-Smith

Melanie Robinson-Smith
Deputy Regional Director & Katy Trail Coordinator
Missouri State Parks

Melanie is a Deputy Regional Director and Katy Trail Coordinator for Missouri State Parks, and oversees 10 parks and sites in central Missouri. Melanie has more than 13 years of experience in state government including work in marketing and events for the Missouri Lottery and Missouri State Parks. She has also served as Assistant City Manager in Kirksville, MO, where she managed Parks and Recreation, Economic Development, Public Information and Community Services. Melanie has a Bachelor of Science degree in parks, recreation and tourism from the University of Missouri - Columbia.

Kaitlyn Thomas

Kaitlyn Thomas
Economic Analyst
Department of Economic Development

As an Economic Analyst for the Department of Economic Development (DED), Kaitlyn is highly involved in driving the Department towards more data-driven decision making. This includes leading and supporting the evaluation of the economic and fiscal impacts of projects and programs, the development and utilization of performance and economic dashboards, providing insightful economic research internally and externally, and growing the department’s data analytics capability. Kaitlyn’s recent focus has been leading projects for the improvement of the economic and fiscal impact analysis of Historic Tax Credit projects and the deployment and building of DED’s Tableau resources and skills. She has been with the Department for four years and is currently pursuing a Master of Economics degree from the University of Missouri - Columbia.

Jenny Thompson

Jenny Thompson
Director of the St. Louis County Regional Office, Division of Developmental Disabilities
Department of Mental Health

Jenny joined the Department of Mental Health on April 1 2020. Jenny is a Regional Office Director for the Division of Developmental Disabilities at the St. Louis Regional Office. She is responsible for overseeing the operations of the St. Louis County office including direct supervision of nine management team members and indirect supervision of approximately 160 Regional Office staff. The Director is responsible for determinations of abuse/neglect cases, appeal meetings for denial of services and eligibility, as well as building strong community partnerships with DMH Providers and other state agencies. Jenny is a Licensed Professional Counselor and received a bachelor’s degree in psychology from Culver-Stockton College and a master’s degree in professional counseling from Lindenwood University.

Curtis Vaughn

Curtis Vaughn
Assistant Regional Administrator, Division of Youth Services
Department of Social Services

Curtis has worked for the Division of Youth Services for 25 years and currently serves as the Assistant Regional Administer over the Southeast Region. As an Assistant Regional Administrator it is his responsibility to provide oversight and give guidance to the youth treatment residential facilities as well as day treatment facilities and community care programs within the region. Curtis began his career with the Division of Youth Services in 1995 as a youth specialist and has held the following positions since then: Group Leader, Facility Manager and Regional Trainer. Curtis obtained a bachelor’s degree in social work and sociology from Western Illinois University.

Collin Wamsley

Collin Wamsley
State Entomologist & Program Administrator
Department of Agriculture

Collin Wamsley has been with the Missouri Department of Agriculture’s Plant Pest Control Program since 2000, serving as State Entomologist and Program Administrator since 2007. The Program’s mission is to safeguard Missouri agriculture and facilitate trade. The Program’s work includes inspection of nurseries and greenhouses, conducting surveys for invasive plant pests, and certification of interstate and international shipments of agricultural commodities to meet the importing state or country’s pest freedom standards. Collin is a Missouri native, having grown up on a multi-generation farm in the Mississippi river hills of Pike County. He earned a bachelor’s degree in agronomy and a master’s degree in agriculture with an entomology emphasis, both from Northwest Missouri State University.

Steve Wilhoit

Steve Wilhoit
Lieutenant / Assistant Director, Division of Drug & Crime Control
Missouri State Highway Patrol

Steve currently serves as an Assistant Director with the Missouri State Highway Patrol’s Division of Drug and Crime Control. In that capacity, he oversees criminal and narcotics investigations in the northern tier of the State, as well as narcotics investigations in the central part of Missouri. Steve, a lifelong Missouri resident, is a graduate of South Shelby High School in Shelbina and holds a bachelor’s degree in criminal justice administration with a minor in political science from the University of Central Missouri in Warrensburg. Prior to joining the Highway Patrol in 1996, Steve served for several years as a Kansas City, Mo., police officer.

Stacey Williams

Stacey Williams
Suicide Prevention Coordinator
Department of Mental Health

Stacey Williams serves as the Suicide Prevention Coordinator for the Missouri Department of Mental Health. She is the point of contact for state suicide prevention and serves as the Project Director for the Youth Suicide Prevention Grant, the Zero Suicide in Health Systems grant and the recently awarded Emergency Response for Suicide Grant. Stacey is Licensed Clinical level Social Worker with over 12 years’ experience working in the mental health field. She brings forth experience in state government, residential and community mental health settings as well as experience in both policy and clinical practice. She is passionate about helping people through the process of bringing about systems change at the macro level.

Crystal Wilson

Crystal Wilson
Visual Data Advisor
Department of Social Services

As the Visual Data Advisor for the Department of Social Services, Crystal is responsible for creating and maintaining the Department’s dashboards and helps DSS Team Members make data meaningful and fun. Most notably, she developed, designed, and executed the DSS Management Dashboard and was instrumental in developing many of the Show Me Strong Recovery dashboards, specifically, the public-facing Social Impact Dashboard. Crystal also pioneered a Tableau training fondly called “Crystal Clear” where she shares her Tableau and data analytic expertise with team members across all 16 departments. Crystal’s trainings have supported top governor initiatives through data visualizations and moved the needle on implementing Tableau as the State’s data reporting enterprise. Crystal is a DSS Operational Excellence Team Member, Lean Six Sigma Green Belt, and Tableau Desktop Certified Associate.

Scott Woerner

Scott Woerner
Unified Communications System Supervisor
Office of Administration

Scott joined OA-ITSD in 2015 bringing 20+ years of private sector experience in leadership and IT roles. He currently supervises the Unified Communications Systems team, which is responsible for the State’s complex audio, video, call center and collaboration systems for consolidated agencies. The call centers are one of the most visible areas and play a significant role for Missouri constituents, while internally some of the notable products supported are WebEx, Jabber and the States’ phone and fax systems. One of Scott’s major roles is to drive process improvement change, such as this year’s initiative to move the call centers to a new cloud platform which will offer omni-channel access to constituents as well as major other benefits. Scott has completed the Ohio State Lean Six Sigma training, receiving his green belt in 2020, attended the OpEx Initiative Team Boot Camp, the 2019 Missouri Continuous Improvement Summit, and recently completed the Missouri Way training. He holds degrees in Process Technology and Information Technology as well as received his CCNA certification.